988 Wan Privacy Policy – Your Data, Your Rights, Our Promise

1. Introduction

This Privacy Policy explains how 988 Wan ("we", "us", "our", "the Platform") collects, stores, uses and shares the personal data of players who register and use the 988wan.onl website. It applies to all products and services offered on the platform, including Slots, Live Casino, Sports Betting on Cricket and PSL, Bingo and all associated account and payment features.

By creating a 988 Wan account or by continuing to use the platform after any updates to this policy, you confirm that you have read and understood how we handle your personal information. If you disagree with any part of this policy, please discontinue use of the platform and contact our support team to close your account.

2. Data We Collect

988 Wan collects personal data in two ways: information you provide directly and information collected automatically when you use the platform.

2.1 Information You Provide

• Registration data: Full name, date of birth, email address and phone number provided when you create your account
• Identity verification: Copies of CNIC, passport or other government-issued identification when requested as part of our verification process
• Payment details: Your JazzCash account number, Easypaisa number, Raast ID or bank account details used to process PKR deposits and withdrawals
• Communications: Messages, enquiries and support tickets you send to the 988 Wan customer support team
• Preferences: Language settings, notification preferences and responsible gaming limits you configure within your account

2.2 Information Collected Automatically

• Device data: IP address, device type, operating system, browser type and version
• Usage data: Pages visited, games played, bets placed, session duration and navigation patterns within the platform
• Transaction logs: Records of all PKR deposits, withdrawals, game bets and bonus activity associated with your account
• Cookie data: As described in Section 5 of this policy

3. How We Use Your Data

We use the personal data we collect for the following specific purposes:

Purpose	Data Used
Creating and managing your 988 Wan account	Name, email, phone, date of birth
Processing PKR deposits and withdrawals	Payment method details, transaction history
Verifying your identity and age (18+)	CNIC / passport, date of birth
Preventing fraud, money laundering and abuse	Device data, IP address, transaction logs
Providing customer support	Account data, communications history
Sending platform updates and relevant promotions	Email, phone (with opt-out available)
Improving platform performance and user experience	Usage data, device data (anonymised where possible)
Responsible gaming monitoring and self-exclusion tools	Gameplay history, deposit patterns, session data

We will not use your personal data for any purpose that is incompatible with the purposes listed above without first informing you and, where required, obtaining your consent.

4. Payment Data

When you make a PKR deposit or request a withdrawal on 988 Wan using JazzCash, Easypaisa, Raast or Bank Transfer, your payment details are processed securely. 988 Wan does not store full payment credentials on its own servers. Payment transactions are handled via encrypted connections to the relevant payment processing partners.

Transaction records – including the amount in PKR, date, time and payment method used – are retained as part of your account history. These records are necessary for customer support, dispute resolution and our legal obligations relating to financial record-keeping. They are not used for any marketing purpose.

5. Cookies and Tracking

988 Wan uses cookies and similar tracking technologies to make the platform work properly, remember your preferences and understand how players use the site. Cookies are small text files stored on your device when you visit the platform.

5.1 Types of Cookies We Use

• Essential cookies: Required for core platform functions such as keeping you logged in during a session, maintaining your account security token and remembering your preferred language setting. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to understand how players navigate the platform – for example, which games are most popular, where players drop off and how long sessions last. This data is aggregated and anonymised where possible.
• Preference cookies: Store settings you have chosen such as responsible gaming limits, notification preferences and display options.
• Security cookies: Help detect and prevent fraudulent login attempts, unusual account activity and bot behaviour.

5.2 Managing Cookies

You can control cookie behaviour through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling essential cookies will impair your ability to use 988 Wan – features such as login, deposits and game access depend on them. Analytics and preference cookies can generally be disabled without affecting core functionality.

6. Sharing Your Data

988 Wan does not sell your personal data to any third party. We share personal data only in the following limited circumstances:

6.1 Payment Processors

To process your PKR deposits and withdrawals, we share the minimum necessary payment information with the relevant payment provider – JazzCash, Easypaisa, Raast or your bank. These providers process your data under their own privacy policies and security standards.

6.2 Game Providers

Some games available on 988 Wan are provided by third-party software studios. These providers may receive limited session data necessary to serve the game content. No financial or identity data beyond what is strictly required is shared with game providers.

6.3 Fraud Prevention and Security

We may share data with specialist fraud prevention and identity verification services where necessary to protect the platform and its players. This includes sharing device fingerprints, IP addresses and transaction patterns with fraud detection systems.

6.4 Legal Obligations

988 Wan may disclose personal data if required to do so by applicable law, court order or lawful request from a competent authority. We will disclose only the minimum data required to comply with such a request and will notify affected players where we are legally permitted to do so.

6.5 Business Transfers

In the event that 988 Wan undergoes a merger, acquisition or sale of assets, your personal data may be transferred as part of that transaction. You will be notified in advance of any such transfer and of any changes to how your data is handled as a result.

7. Data Retention

988 Wan retains your personal data for as long as your account is active and for a reasonable period thereafter, in accordance with our operational and legal obligations. Specific retention periods are as follows:

• Account data (name, email, phone, date of birth): retained for the duration of your account and for up to five years following account closure
• Financial transaction records (PKR deposits, withdrawals, bet history): retained for a minimum of five years from the date of the transaction in line with standard financial record-keeping requirements
• Identity verification documents (CNIC copies, passport scans): retained only as long as necessary for verification purposes and deleted or anonymised once verification is confirmed, unless a longer retention period is required
• Customer support communications: retained for three years from the date of the last interaction
• Analytics and usage data: retained in anonymised or aggregated form indefinitely; identifiable usage data is deleted after 24 months

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

8. Security Measures

988 Wan takes the security of your personal data seriously. We maintain technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration or disclosure. These measures include:

• SSL/TLS encryption on all data transmitted between your browser and 988 Wan servers
• Encrypted storage of sensitive account and payment data at rest
• Role-based access controls limiting which staff members can access player data and for what purpose
• Regular internal security reviews and vulnerability assessments
• Two-factor authentication options for player accounts to reduce the risk of unauthorised login
• Automated monitoring for unusual account activity such as multiple failed login attempts or atypical transaction patterns

Despite these measures, no online platform can guarantee absolute security. We encourage all players to use a strong and unique password for their 988 Wan account, enable two-factor authentication where available and never share their login credentials with any other person.

9. Your Rights

As a registered player on 988 Wan, you have the following rights in relation to the personal data we hold about you:

• Right of access: You can request a copy of the personal data we hold about you at any time. We will respond within a reasonable timeframe, typically within 30 days.
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you can request that we correct it. Account details can often be updated directly via customer support.
• Right to erasure: You can request that we delete your personal data. We will comply unless we have a legal obligation to retain certain records – for example, financial transaction data which we are required to keep for a defined period.
• Right to restrict processing: In certain circumstances, you can ask us to limit the way we use your data while a query or dispute is being resolved.
• Right to data portability: You can request a copy of your account data in a structured, commonly used format so that it can be transferred to another service provider.
• Right to object to marketing: You can opt out of receiving promotional communications from 988 Wan at any time by contacting customer support. This will not affect your access to the platform.

To exercise any of these rights, please contact the 988 Wan support team. We may need to verify your identity before processing certain requests to ensure we are responding to the genuine account holder.

10. Minors and Age Verification

988 Wan is strictly an adults-only platform. Registration is prohibited for anyone under 18 years of age. We take our responsibility to prevent underage access seriously and may request age verification documents at any stage of the account lifecycle – including at registration, first deposit or first withdrawal.

If we discover that a registered account belongs to a person under the age of 18, the account will be immediately closed. Any PKR balance held on the account at the time of closure, including winnings, will be forfeited. We do not knowingly collect or retain personal data relating to minors. If you believe a minor has registered on 988 Wan using false information, please contact our support team immediately so we can investigate and take appropriate action.

Parents and guardians are encouraged to use parental control software to restrict access to online gaming platforms for younger members of their household.

11. Changes to This Policy

988 Wan may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. When material changes are made, registered players will be notified via email or an in-platform notification. The updated policy will be published on this page with a revised "Last updated" date at the top.

We encourage you to review this policy periodically so you remain informed about how your personal data is handled. Your continued use of 988 Wan following the publication of an updated Privacy Policy constitutes acceptance of the revised terms. If you do not agree with any changes, you should close your account before the updated policy takes effect.

12. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the personal data 988 Wan holds about you, please get in touch with our customer support team. You can reach us via the live chat feature available within your account dashboard, or by writing to us at the email address displayed in the footer of this page.

We take all privacy-related enquiries seriously and aim to respond to data access, correction and deletion requests within 30 days. For urgent security concerns – such as a suspected data breach or unauthorised account access – please mark your message as urgent and our team will prioritise your case.